Refund policy

Guarantee

If we missed a required document for your route — a visa, a travel authorisation (ETA) or a mandatory arrival card — or linked to a site that is not official, we refund the full Trip Pack price.

How to get a refund

Reply to any of our emails or write to muullerr90@gmail.com and tell us what went wrong. That’s the whole process: no forms to fill in.

We issue the refund the same day if you contact us during working hours, otherwise on the next working day.

When the money arrives

Refunds go back to the original payment method. Timing depends on your bank: usually up to 5 working days.

Other cases

Changed your mind? Write to us and we’ll look at your case.

Government fees paid on official websites are refunded by the authorities under their own rules.